Contact us
SiteFaults is built and run by Max, a solo developer trading as Max Digital Studio. There is no support queue and no ticket system — email reaches the person who wrote the code.
The best way to get in touch is email:
What to email about
- A report that looks wrong
- If a scan flagged something you think is a false positive, or missed something it should have caught, send the URL you scanned and what you expected. Getting the checks right is the whole point of the tool.
- A check we should be running
- If there is a technical SEO, speed or accessibility check you rely on and we do not run it yet, tell us. New checks come from these requests more than from anywhere else.
- Questions about your account or a scan
- Anything about the free tier, saved reports, or how a score was calculated. The scan itself explains most of this, but if it did not answer your question, ask.
- Press, partnerships and everything else
- One inbox handles all of it. If it is about SiteFaults, it comes here.
How quickly you will hear back
Because one person reads every message, replies usually come within a couple of working days rather than instantly. A bug that is breaking a scan jumps the queue — say so in the subject line and it gets looked at first.
If your question is about what the tool checks or what the free tier includes, the about page and the pricing page may answer it faster than an email round-trip.